Return & Refund Policy

At CRYSTAL WHOLESALE INC, your satisfaction is our priority. Our return and refund policy is designed to ensure a hassle-free shopping experience.

1. Return Eligibility
We offer a 30-day return window from the date you receive your order. To qualify for a return:

  • Items must be unused and in their original condition

  • Original packaging and tags must be intact (if applicable)

  • Proof of purchase (receipt or order confirmation) is required

Items that don't meet these criteria may not be accepted.

2. How to Initiate a Return
To start your return, please contact us at:
Email: service@xyviow.com

Upon approval, we will send you a return shipping label and instructions for returning your item.

Important: Returns without prior authorization cannot be processed.

3. Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us right away. We'll resolve the issue by offering a replacement or a refund.

4. Non-Returnable Items
The following items cannot be returned:

  • Perishable products (e.g., food or beverages)

  • Customized or personalized items

  • Gift cards

  • Sale or promotional items

If you’re unsure about the return eligibility of an item, please contact us before proceeding with the return.

5. Exchanges
To exchange an item:

  1. Follow the return process outlined above

  2. Place a new order for the item you wish to exchange

This method ensures the fastest processing.

6. International Orders – EU Customers
For orders shipped to the European Union, you can cancel or return your order within 14 days for any reason.
Conditions:

  • The item must be unused and in original condition

  • Original packaging and proof of purchase are required
    This policy is in addition to our standard 30-day return policy.

7. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
Refunds will be issued to the original payment method and may take up to 10 business days to process. Please note, additional time may be required by your bank or credit card provider. If more than 15 business days have passed since approval and you haven't received your refund, please contact us at:
Email: service@xyviow.com

8. Return Address
Before returning items, please contact us for a return shipping label.

Return Address:
CRYSTAL WHOLESALE INC
6111 Scott Way
Commerce, CA 90040, USA

We are committed to making returns easy, fair, and convenient because your satisfaction is our top priority.